Tenant Operations Officer - 2223-2023-281 Job at House of Commons
Tenant Operations Officer
Apply before 2023-03-19.
Reference: 2223-2223-281
Rate of pay: $61,479-$77,790 annually
Classification: ADG-F
Outcome: Temporary
Work environment: Hybrid
Work location: Ottawa, ON
Service area / Division: Parliamentary Precinct Operations / Building Support Services
Area of selection: Restricted
Language requirements: BBC
About the role
This selection process is restricted to employees working within the House of Commons Administration employees.
As the link between Parliamentary Precinct Operations (PPO) and the Client Care team (CCT), the Tenant Operations Officer (TOO) is
responsible for providing tier 2 support and business guidance with regards to complex and escalated requests submitted through
dedicated tools and channels concerning tenant operations (renovations, repairs, office moves and exchanges, interior decoration,
etc.), trades, maintenance, public services and procurement Canada, and room reservation/allocation requests and delivers
assistance. The TOO also acts as the link between the CCT and the Client Liaison Coordinator (CLC) ensuring possible gaps in client
requests are clarified to ensure a smooth and accurate handover to the CLC for event support and logistical planning.
The TOO is responsible for developing and maintaining related operational processes, procedures and tools for the day-to-day
monitoring, review, assessment, processing, and escalation of requests. The officer monitors and captures service data and analyses
trends in demands contributing to the continuous improvement of service delivery. As the subject matter expert with a broad
knowledge of particular business lines, oversees any requirements to adapt services and processes and ensures knowledge transfer
and training on any new processes and procedures operationalized by the CCT.
Top reasons to join the team
In this role, you will be committed to establishing and maintaining harmonious and collaborative relationships with various internal
and external service providers. Your in-depth knowledge of the organizational structure, the mandate and mission of the directorate
and the various units will be valued in this position. You act a subject matter expert and assist the Parliamentary Precinct Operations
by providing excellent client service. We are a small team that offers flexibility, excellent work-life balance and has everyone's best
interests at heart.
What you need
Education A secondary school diploma.
- Extensive experience in client service and of the workings of a client call centre;
- Extensive experience in assessing and validating service requests and fulfilling agreements on service
- Extensive experience in reviewing and processing different requests from internal and external clients
in accordance with business procedures;
Experience Experience in evaluating and analyzing information, assessing clients needs for various types of
- Extensive experience in explaining policies, processes and procedures to internal and external clients;
- Experience in assessing security, maintenance, and multi-media needs;
- In depth knowledge and extensive experience in interpreting guidelines, administrative policies,
processes, and procedures.
- Experience and/or knowledge of House Operations, Committees, Event Management and
Protocol/Associations/Exchanges.
Outcome
Staff the position of Tenant Operations Officer on a determinate basis (temporary).
Create a pool of potential candidates that may be considered to staff future vacancies for this position or for other similar and/or
related positions on an indeterminate and/or determinate basis.
Consideration may be given to candidates with other linguistic profiles.
Competencies
Candidates will be evaluated against the House of Commons Administration Competency Framework – (Specialized Support).
Our commitment to inclusion, diversity, equity, and accessibility
The House of Commons Administration is committed to being a leader in inclusion, diversity, equity and accessibility. We
continuously evolve our practices and design them in such a way as to ensure that everyone can equitably participate to the upmost
of their abilities. As “One House,” we leverage diversity in all its forms and recognize that everyone has valuable contributions to
make and the potential for individual growth.
Apply and learn more!
If you dream of joining an organization that is small enough for you to be noticed, but big enough to provide you with a meaningful
career, then we want to hear from you! We carefully review all applications and contact candidates retained for further
consideration in a timely manner. Click on “Essential information” below to learn more about our selection process.
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